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Posts Tagged ‘design’

Everybody needs a lego moleskine. Comparison shopping at the UK Book Depository proved troublesome because they decided to cut the product title short, removing the information that actually differentiated the products being chosen:

Hard to tell which one to choose when everything you want to know about the choices is unavailable. Should I get the “Lego Y..” or, mmmmm, the other “Lego Y..”?

Compare to Amazon, who manage to fit the full name in without issue:

If you’re going to allow a certain number of characters for a value, assume all of those characters may be important at some point. And make sure somewhere on your interface you let them all get their moment in the sun.

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From William Morris (Beauty of Life, 1980):

If you want a golden rule that will fit everybody, this is it. Have nothing in your houses that you do not know to be useful, or believe to be beautiful.

Quoted by Donald Norman in Emotional Design, 2004.

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Since you cannot have a decent idea without a manifesto, here’s one I prepared earlier for a suggested initiative for e-learning for a current client.


Concept is to develop and offer a library of short-n-sweet e-learning lessons on topics that may be of value. The shortness comes from enforcing a 5-min time limit, being the time needed to sit down and drink a cup of coffee (hence the coffee lessons name). But that shortness also comes from enforcing a time-limit on production. These should not be epic productions, more as labours of love from those of us wanting to share our knowledge but only being able to find occasional moments between projects to work on them.

What that means for the producer is firstly that anyone can do it, and secondly that we can afford to be smarter about the tools we use to make our content quickly. For example:

  • use a rapid e-learning tool and a simple template to plug in content
  • use your computer’s built in webcam to capture an introduction video or content describing key points
  • use Captivate or other screen capture tools to demonstrate a process
  • use audio recording to easily add a voiceover to content, etc

In this I’m inspired in part by the dogma school of film-making that deliberately enforced constraints over the film production process. Putting similar limits on producers encourages us all to produce (you don’t need the fancy tools or skills, because you don’t have time to use them). Which can help produce a wide variety of simple skills. Having our coffee lessons available is a growth exercise for both the learners (any of us) and the teachers (again, any of us).

Having helped assess a few people’s presentation/training skills where they have to pick a topic to present, obviously the key to a coffee lesson is picking a topic suitable for the 5 min limit. You’re not going to run a coffee lesson on “InDesign” for example. But you could run 5 mins on publishing an InDesign book as an ePUB compatible with your internal environment, for example.

As a follow-up a colleague has just noted that for a lot of general skills these coffee lessons already exist. Just search Youtube and you’ll find short-n-sweet videos on a plethora of skills. However what BYO provides is the ability to provide content specific to your organisation, the option to track usage (by offering via your LMS), and of course the experience in developing for yourself.

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From Joel Spolsky, quoted on UX Myths, found via Barbarian Blog:

Usability is not everything. If usability engineers designed a nightclub, it would be clean, quiet, brightly lit, with lots of places to sit down, plenty of bartenders, menus written in 18-point sans-serif, and easy-to-find bathrooms. But nobody would be there. They would all be down the street at Coyote Ugly pouring beer on each other.

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An intriguing comment in metafilter surfaced by Simon Willison.

If you are not paying for it, you’re not the customer; you’re the product..

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From Henry Ford:

If I had asked people what they wanted, they would have said faster horses.

Interesting take on the need to not be too blinded by the status quo when looking to be innovative (although read Luke Hohmann’s clarification that this not should be taken to mean “ignore your customers”). More to get beyond what the customer says they want (framed in what they’re used to, or aware of) to what the real need is.

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From Seth Godwin:

If you’re getting feedback, realize that the person must care a lot to have sent it.

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From Antoine de Saint-Exupéry.

A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.

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From Dare Obasanjo:

The bottom line is that a lot of the time it’s OK to create a solution that solves 80% of the problem. Always remember that shipping is a feature.

Quote from an article: Duct Tape Programmers and the Culture of Complexity in Software Projects

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Let’s face it. 99% of our design effort is spent on developing applications that already exist in some form or another. We work continuously to build a better mousetrap, not invent some fundamentally unique and novel way to catch rodents.

This is not to belittle the difference we make but to recognise we stand on existing shoulders. Or if we don’t, that our users do and will judge our efforts (fairly or unfairly) against those pre-existing expectations about what our [insert class of application here] application should look and feel like.

This need to try and marry those conflicting needs of “identifying with the original” and “being different” led me to compare the whole application design issue with music, in particular cover versions. Here’s another area where you are developing something that has both to be distinctive (and your own) while still recognising the essence of what came before.

what makes a good cover?

So what makes a good cover version? And what can that tell us about application development? Probably two conflicting goals:

  1. be true to the original, but
  2. add your own individuality.

Also hidden before the above two is “choose a good song to start with”.  For software development that means picking an application that people are going to want to “listen” to.  Your application version of a cover of the Macarena might not get the audience you would like, no matter how hard you work.

Be true
At some level each song (and therefore each application) has an underlying essence. Any to-do list manager needs to cover fundamentals like adding/removing items from a list. Any photo library needs to be able to add tags to photos to classify them, etc. The trick is to use the concept of the cover song to uncover what is the essential for your new version. What needs to exist for your users to recognise this as one of the type? And importantly for them not to dismiss it for missing something fundamental?

In looking for original applications you can start to diverge from the whole “application = cover song” metaphor, since with applications it is possible for what is considered the original to change. In music the original version of Tainted Love will always be by Gloria Jones, nomatter how many people have (a) never heard of it or (b) prefer Soft Cell’s version anyway. With applications what is considered original can vary, with first versions disappearing from view (Visicalc anyone?). In fact it’s probably more accurate to talk less of the original application and instead talk of the definitive or archetype. And recognise that it can change. For example 5 years ago the original/definitive social website you’d need to study would have been mySpace. Now it’s Facebook. Unless you’re in Brazil where it’s Orkut (thanks Oxyweb).

In some domains, there might not be an obvious original. In such cases the essence may be determined by reviewing multiple examples and drawing out the commonalities. And in that regard you’re moving towards the same approach as per the backs of most software packages, each with their feature lists comparing themselves (favourably of course) with the competitors.

Be individual

So once you’ve determined your original, and confirmed what features/functions are needed to be true to that original, now is the time to add your own spin. To add your personal creativity. To make the cover version.

And like musicians you’ll play to your strengths. In the same way that a Metallica cover of White Christmas is likely to include a few guitars, so a cover of the to-do list manager you create will reflect your own preferences in design, usability and approach. As long as the underlying essence remains evident, go for it.

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