Archive for the 'process design' Category

producing iso9000 compliant documentation

Monday, May 15th, 2006

To be ISO 9000 compliant a document must:

be identifiable
be verifiable
be legible

identifiable
Each document must have some unique identification. this can be as simple as its title (you may only have one ’sales manual’ for example), or can be a more involved/useful numbering scheme (document 4.4.103, etc).
For most organisations the identifier is known. […]

Posted in technical writing, process design | No Comments »

evaluating software packages

Friday, January 13th, 2006

This document outlines the usability evaluation criteria that can be applied during the assessment of commercial software. The purpose of such an evaluation is to ascertain the extent that the software meets the following goals:

Support efficient task performance
Provide the ability to complete end to end business tasks accurately
Provide end user satisfaction:

Active provision […]

Posted in instructional design, user interface design, process design, web development, online help & support | No Comments »